RENTAL AGREEMENT

Thanks for choosing Vakanzia Retreats. We look forward to welcoming you! Use this Agreement to understand the terms of your reservation; arrival instructions will follow separately.

PARTIES. This Agreement is between Vakanzia Retreats and its agents (“VRM”).

GENERAL TERMS. Terms include those in this Agreement (“Agreement”); any online agreement or terms, confirmation; directions, instructions (check-in, checkout…), house rules, house signs, and similar documents; any condominium or homeowners’ association rules and applications, including required approvals; and any options, optional agreements, and waivers. Should any conflicts arise, the terms of this Agreement control.

PROPERTY (“PROPERTY”). As described in the online agreement.

PAYMENTS & CHARGES. Payment and charges are in accordance with any online agreement and the terms below.

Payment Method – Major debit/credit cards, PayPal, Stripe, Zelle, Cash App, Venmo, e-checks, ACH, and wire transfer.

Payment Terms – 50 % due upon reservation to hold but not guarantee the reservation. Balance due 60 days prior to rental period.

Limited Damage Waiver Fee – $99.00 Limited Damage Waiver Program Fee. See details below.

Travel Insurance – Travel insurance is recommended for any concerns about cancellations, illness, or personal injury. Click here: https://shop.vacationrentalinsurance.com/VAKANZIA

Credit Card Documentation & Authorization – Copy of guest’s credit card and driver’s license must be sent to guest@vakanzia.com to complete the reservation. Guest authorizes VRM to
charge the card for any additional charges and penalties based on this Agreement.

Chargebacks & Refunds – Guest waives any right to dispute a credit/debit card charge or request a refund from the platform and agrees to use the alternative grievance, litigation, and
arbitration policies in this Agreement.

Florida Innkeepers Statute and Fraud Disclosure – If the property is uninhabitable or VRM materially breaches or misrepresents the condition of the property, the guest can opt to vacate the property in exchange for a prorated refund but otherwise agrees to waive any right to compensation without vacating. However, if the guest remains then disputes a credit card charge, that action is considered a felony pursuant to 509.151, Fla. Stat. (2024). Violators will be prosecuted.

CANCELLATIONS & CHANGES. Cancellations must be in writing. A fee equal to all payments received applies to cancellations made less than 1 month prior to the reservation period, or for missed or late payments, failing to complete the reservation process, or not occupying the Property. The fee is reduced to 50 % if cancelled 1–2 months prior and 10 % if cancelled 2 months or  more prior to scheduled check-in date, when a 10 % cancellation fee applies. Changes, when available, require a $250 fee plus any rate and fee increases. Reservations are cancelled without refund if the guest provides false information when reserving or fails to provide matching ID and credit card. There are no refunds for unused days, unmet expectations, problems with the property (unless rendered unusable), bad weather, natural disasters, or personal or other reasons. Rescheduling will be permitted, but not refunds, when required by law due to a mandatory evacuation of the property, or legally defined impracticality, impossibility, or frustration of purpose, provided the reservation is rescheduled before the original rental period, payment is made for any rate and fee increase, and the new arrival date is within 1 year. VRM reserves the right to cancel reservations and refuse service to anyone.

NOTICE. Smart home technology is used to ensure policy compliance and may include the following remotely monitored devices: thermostats, door locks, pool/spa heater controls, decibel meter, odor detection, and video surveillance including front door and pool area. Tampering with or interfering with the pool system is a criminal offense. Violators will be prosecuted to the fullest extent of the law.

OCCUPANCY. Maximum occupancy, as defined in the online agreement, applies 24 hours a day [or 2 guests per bedroom plus 2 additional persons]. The contracting guest must be at least 25 (or active military) and an occupant of the Property.

ADDITIONAL CHARGES AND FORFEITURES. Guests are not entitled to a partial or full refund if removed from the property for a violation of the Agreement. Charges:
• $500 per unauthorized animal (+ removal with no refund) and unauthorized late checkout (per 4 hrs. or portion of).
• $150 per person per day or any part of a day if over occupancy limit.
• The invoiced amount + $100 (and/or $100 per hour for staff hours) for odor removal due to smoke or otherwise, fines/citations/penalties, replacement of missing/moved items, damages
not covered by damage waiver, stains, bed-bug treatment, technical support, long-distance calls, pay-per-view purchases, tampering with equipment (pool, pool alarm, A/C, smoke/fire
detectors and extinguishers), failure to return keys/passes/fobs, failure to keep pool gates and doors secured, extra cleaning (including due to illness), and similar acts and omissions.

GRIEVANCE POLICY. Please contact VRM with any concerns. We guarantee we will do all we can within policy and reason to accommodate you. Claims are waived unless reported within 24 hours of discovery and a reasonable time to cure is provided.

POOL HEAT. $65/day when available. Pools take up to 48 hours to heat and may not reach desired temperature. Spa heat not sold separately. No refunds for dissatisfaction with pool heat.

ANIMALS. Pets are strictly prohibited except for specified properties, when a non-refundable $250 fee, breed restrictions, a 2-pet maximum, and a 25 lb. weight limit apply. Emotional Support Animals (ESAs) require a written request at time of reservation and official documentation (from a doctor or government) of a diagnosed disability, unless readily apparent.
Otherwise the pet policy applies. Service Animals, defined by § 413.08 Fla. Stat. (2024), including animals in training, require a written request at time of reservation. No documentation
is required but a person who knowingly misrepresents qualification to use an ESA or service animal commits a 2nd-degree misdemeanor pursuant to 775.082-083 Fla. Stat. (2024). Violators
will be prosecuted. VRM can remove any animal for inappropriate behavior.

NOISE. The property is in a residential area. Code compliance is required. Quiet hours are 10 PM–8 AM.

HEALTH AND SAFETY CONCERNS. Guests agree to inspect the property on arrival, promptly report any health and safety concerns, and waive any right to hold VRM liable for damages
connected to an uninspected safety concern. There is no known lead or radon hazard. Florida wildlife can be dangerous—be cautious. The property was inspected; no bed bugs were present
and none were reported by the previous guest; therefore, any bed bugs are presumed to be from the guest absent clear proof otherwise. If found, the guest must vacate immediately without
refund and pay for treatment. Properties are cleaned to professional standards; guests are responsible for remediating any symptoms from allergies or aggravants (including mold).
Smoking and vaping are prohibited on property (including outside). EV charging is dangerous and strictly prohibited.

NOTICE. Notice to VRM is proper only if emailed to guest@vakanzia.com and to the guest’s email address of record.

PROPERTY ACCESS AND USE. Only basic supplies are provided. Setting A/C below 73° or heat above 78°, changing fan from Auto, or leaving doors/windows/blinds open is prohibited.
VRM may enter property as reasonably necessary to inspect and service and for real estate purposes. Reasonable notice is provided absent urgency. Parties, gatherings, or events are
prohibited. Violations will result in removal by law enforcement and cancellation without refund. Commercial use is prohibited. Maintenance responses are made as VRM deems appropriate.
Absent gross negligence by VRM, minor issues such as temporary utility interruptions, bugs, noise, changed furniture, cold pool, or similar are not grounds for refund. Service charges
resulting from false reports or guest-caused problems are charged to guest. All persons on property have transient status pursuant to § 82.045 Fla. Stat. (2024). VRM has the right to
remove any persons in violation of § 509.141 Fla. Stat. (2024) or otherwise in breach of this agreement without refund.

PARTY RESPONSIBILITY. Each party is responsible for loss, damage, or injury caused by its own negligence or willful conduct. VRM is not liable unless grossly negligent. Guests must carry appropriate insurance to cover accident or injury. Lost or stolen property is the guest’s responsibility. Left items are deemed abandoned. The maximum remedy for failure to provide reserved accommodations is a prorated refund. No free upgrades due to unavailable accommodations.

LEGAL TERMS. Disputes over $8,000 are subject to binding arbitration (AAA rules apply unless conflicting with this Agreement). The property is rented “as is.” VRM warrants only that the property satisfies legal and express contractual requirements. Guest waives any claim that the property was not as described and waives the right to make negative reviews or public comments. Attempted assignment, delegation, or sublease is invalid. VRM is entitled to reasonable attorney’s fees and costs from guests for defending chargeback demands, negative reviews, complaints, arbitration, and litigation arising out of this Agreement. Florida law governs. Guest agrees not to communicate with code or law enforcement regarding their accommodations. This is the entire agreement, superseding all prior negotiations. Guest shall defend and indemnify VRM and its agents against third-party claims arising from this Agreement. The parties waive jury trials and class actions. Preset fees are liquidated damages, not penalties. The 1st Judicial Circuit of Florida shall be the exclusive forum for litigated claims. Only Beatrix Schrader has authority to modify this Agreement and only in writing. Guest must provide VRM a reasonable opportunity to cure any breach. Performance is excused when impracticable due to unforeseeable contingencies. The maximum remedy for breach or negligence is actual direct financial losses and reasonable attorney’s fees. If any provision is invalid, the rest remain enforceable. No waiver is valid without written consent. No third party beneficiary rights exist.

LIMITED DAMAGE WAIVER PROGRAM. VRM waives the right to charge for damage to the property owner’s personal property subject to the terms below. A $50 deductible applies. Maximum benefit $1,000. Claims must be reported to guest@vakanzia.com. Coverage excludes damage caused by theft, acts of God, intentional acts, gross negligence, willful conduct, failure
to report promptly, animals, motor vehicles, watercraft, BBQ grills, candles, cigarettes, vape pens or other smoking devices, stains and spills, and damage to or missing linens, towels, or
other items. VRM has sole authority to determine program eligibility but must be reasonable. This is not insurance. No third party beneficiaries. Guests remain liable for uncovered damages.

VRM may conduct background checks including social media. Satisfactory results are required.

For emergencies, dial 911.

© Florida Vacation Rental Law; Version 2025; Infringement will result in civil prosecution.